FAQ REGISTRATION & LOGIN 1. "I can't log in. I don't know why. What should I do?"
  Hi. My name is Peter, aka Kisdobos on this site. I'm the admin of iSLCollective ESL. Get in touch with me at  

  support [a.t] islcollective [d.ó.t] com and I'll help you get in.

Typically, we would assign you a new password and that solves the problem. 

However, some members can't log in even with a new password. In this case there are two possibilities: the problem is either caused by 1) some browser settings 2) PC settings (perhaps firewall?) on your computer.

Please try logging in from another computer and/or another browser on your PC. It has solved the problem for many with this kind of problem. If all else fails, you could try creating another account but I doubt it would help if the above recommendations fail. 

Your user name (the first empty field) and password (the second empty field).

3. "Can I choose a user name consisting of two separate words, e.g. "Dancing Queen"?"
No, user names have to be writte as one word, e.g. "Dancingqueen."

4. "I can't register because I get an error message saying 'User name or email address already taken.' Now what?"
User names and registration email addresses have to unique in our system. If someone has already chosen the user name you want to have, you may choose another one that is similar, e.g. 'ligia1', instead of 'ligia'.

Because spammers have created softwares ('robots') that could otherwise register on iSLCollective, and then post spammy Viagra messages in the forum or send them to your iSLCollective mailbox. The four characters you need to type in is called a CAPTCHA.

6. "I type in the CAPTCHA characters, and the site tells me I had mistyped the characters. But I did it right, at least 5 times. Do I not qualify as a human?"

Please try again. If you are still convinced that the CAPTCHA is not working properly, please write to me to support [at] islcollective.com.

7. "Can I change my password?"

Yes, go to MyPage/Settings (make sure you're logged in, otherwise you can't access your MyPage) and you will see where to change your password.

5. "Why are all the worksheets docx type? Not everybody can open them." 

We support docx files because a lot of people use the new MS Word, where this is the default format. If you use an older version, try installing the Microsoft Office Compatibility Pack for Word. You can download it for free here. This will surely solve your problem. Or go to zamzar.com where you can convert the docx file online into doc format. 

If you have problems uploading your worksheets or find any bugs, please let us know at support@islcollective.com and we will do our best to fix it as soon as possible. Important: tell as many details in your email as possible. The more you tell us about the problem you've been experiencing, the bigger the chance we can fix it.

5. "How can I edit or resend my worksheet?"

Go to your worksheet's own page (make sure you're logged in) and click the "Edit worksheet" button right under the Download button. Clicking takes you to another page where you can edit the tags of the worksheet. Make sure to save the changes by clicking on the "Save" button at the bottom of the page. You can also resend an updated version of your file (find it at the bottom of the page: "Resubmit"). 

6. "Which worksheet becomes the Worksheet of the Day?"

The Worksheet of the Day algorithm: The sytem looks at the uploads of the previous two days, and the most downloaded one becomes Worksheet of the Day.