6 years ago
#1
We're sorry that some of you couldn't access the site around noon CET. There was a server problem so an unexpected server migration had to be done to address the issue. The downtime lasted for about 15 minutes. The site is back to normal again. Sorry about the inconvenience, again!
Peter
6 years ago
#2

Hi Peter,
I uploaded a worksheet (ADJETIVES FOLLOWED BY PREPOSITIONS - LIST ) an hour ago but it says 404 error. Should I delete it? Is anyone trying to upload?
Thanks
Rosa
6 years ago
#3
Everything is right now.
Rosa
6 years ago
#4
reply to rmartinandres's post #3
An hour ago I had a "strange" problem I found a picture I had never seen, it was in many ws from different contributors. "grammar casino" I want to know if sombody had the same trouble.
Thanks.
Noemí.
6 years ago
#6
reply to Mishqui's post #4
By the way I copied the picture in case you want to see it.
6 years ago
#8
I haven't been able to preview any of the worksheets today. Has anybody got the same problem?
6 years ago
#9
reply to rmartinandres's post #8
Hi Rosa!
I had the same problem. I only download 1 worksheet without previewing it. I don't know what's the problem with the site. Something isn't functioning well. Have you received any comment about your worksheets? There is something strange about that too.
Hugs
Mirita
6 years ago
#10
reply to rmartinandres's post #8
Hi,

Could you please be a bit more specific about what exactly you have been experiencing? What happens if you click CTRL F5?

Peter
6 years ago
#11
reply to Mishqui's post #4
Hi Noemi,

we found the cause of the situation you described. We fixed it. Thanks for pointing it out!

Bless up,
Peter
6 years ago
#12
reply to Kisdobos's post #11

Hi Peter,

It seems that there is a problem on the site. I have been unable to use the site
properly since yesterday. I can not open any of the worksheets and when I click
my user name nothing happens so I can`t enter my resources. Would you please,
be so kind as to check what the problem is ?

Regards,
Dragana Obradovic/user name-gagadragana
6 years ago
#13
Hi Peter,
I clicked CTRL F5 and now everything is OK - I had logged out and I couldn't log in again-.
Hugs
Rosa
6 years ago
#14
reply to gagadragana's post #12
Dear Dragana,

Sorry to hear that something went wrong. I checked your account on both Firefox and Chrome at 15:00 CET today, and everything worked fine. I could download resources with your account, and anywhere I clicked worked fine.

Let's continue fixing whatever it is in private communication. Please write either to info [at] islcollective [dot] com or a private message here.

I need more info to be able to help you:

1) a very detailed description of what you are experiencing
2) what device you're using, and what browser you're using
3) do things get better if you refresh the page (ctrl F5)?

Thanks
Peter
6 years ago
#16
reply to Kisdobos's post #14
Hi Peter,
I hope you can help Dragana. My point is this: it's not fair that someone has such a wonderful name as Dragana while I am just called Lynne. Huh! Anyway, I love the idea of a certificate and I will be ordering one. Brilliant idea!
Lynne
6 years ago
#17
reply to Kisdobos's post #14

Dear Peter,

Unfortunately, the problem I wrote about still persists. The CTRL F5 option doesn`t help.
When I click the gagadragana "space" in the right upper corner the "dropping menu"
doesn`t appear, so I can`t use the option "my resources".
Another problem is that there is no preview of whatever worksheet I try to open.
I am using a Toshiba laptop and the Google Chrome browser and I have no problems with other sites.
Please, excuse my "computer language", I am a little over the hill and don`t know much about
computers.

Thanks a lot,
Dragana
6 years ago
#18
reply to gagadragana's post #17

Dear Dragana,

let's continue this tech support conversation in email. Please send a screenshot of both the preview thing and the missing MyPage to info [at] islcollective [dot] com.

Does anyone have seen any of these two problems?

Peter

6 years ago
#19
reply to Kisdobos's post #18

Dear Peter,

I don`t want to cause any more trouble and be a burden to you so I guess I`ll have to stop using this
site, unfortunately.
Anyway, I do appreciate what you have already done to help me.

Thanks again,
Dragana
6 years ago
#20
reply to gagadragana's post #19
Well , sylvie here , I have exactly the same problems as Dragan , When I click On Syliepieddaignel space on the right corner I can't have access to the " droppping menu" and When I want to download sthg , I can't see the preview either. Hope this can be arranged, alsoI can no longer see if any comments have been made. Thanks , Sylvie!
6 years ago
#22

Dear Dragana,

like I said, I'm here to help you with this. It's just that we need some further information from you because when we test your account, everything works fine, as seen below. So once again, we need to know about what device you're using and what browser.

Most importantly, are you sure that when you click the CTRL button TOGETHER WITH the F5 button, it doesn't help?

Peter



6 years ago
#23
reply to Kisdobos's post #22

Dear Peter,

I have just tried the CTRL F5 option again. It didn`t work yesterday or the day before, but
this time it did! So it`s working now!

Hugs and THANK YOU,
D
6 years ago
#24
reply to gagadragana's post #23
Glad to hear that! :)


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