In this customer service video, service representative Carlos violates every rule of handling an upset customer, from blaming the client to refusing ownership of the issue. The customer, Warren, quickly escalates from annoyance to frustration, then from infatuation to hostility. Carlos accuses Warren of being abusive and ends the call.

Clauses of contrast (e.g.  although, while)

The Angry Customer Video

the-angry-customer-video

Let's do English ESL general grammar practice. In this customer service video, service representative Carlos violates every rule of handling an upset customer,…