Donate a coffee

Customer Complaints at a Restaurant

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BlackbirdSarah
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Video quiz details

Task Description
Watch the video and complete the tasks, including fill in the gaps and comprehension questions.
Video details
Scene summary
Listen to two conversations between a waiter and unhappy guests at a restaurant.
Video length
0 minute 58 seconds
Video genre
Coursebook videos
General topic
Grammar topic
Level
The above lesson is a great teaching resource for:Intermediate (B1), Upper-intermediate (B2)
Student type
This resource is intended for:Adults, Business/professional students
adults
Adults
business-professional
Business/professional students
Dialect
Lesson Function
Quality check
Quality not yet verified by the community.
Sensitivity
This resource does not contain any images, words or ideas that would upset a reasonable person in any culture.
Tags
Copyright license
This resource is licensed by BlackbirdSarah under the Creative Commons Attribution License.
Upload date
6/9/2022
Video quiz questions (printable)
1. Unmix the sentence.
Hello,
I
have
a
reservation.
The
names
Scott.
2. Fill the gap.
I'm sorry sir, but there's no record of your
3. Correct the wrong word.
I made a reservation for tomorrow evening.
4. Find the extra word.
Could you tell me when you made the reservation, please, Mr Scott?
5. Guess the end.
When did he make the reservation?
6. Guess the end.
What does 'fully-booked' mean?
7. Guess the end.
When will a table be available for the customers?
8. Unmix the sentence.
You
are
welcome
to
have
a
drink
at
the
bar
while
you
wait.
9. Guess the end.
Is the customer going to wait for the table?
10. Fill the gap.
Sir, canyou?
11. Guess the end.
Why do you think the customer wants the waiter to look at his steak?
12. Choose the correct options.
How did the customer as for his steak to be cooked?
Rare
Medium
Well-done
13. Correct the wrong word.
I am extremely sorry, sir.
14. Fill the gap.
I'lland get you another steak.
15. Unmix the sentence.
Will
that
be
okay,
sir,
or
would
you
prefer
something
else
instead?
16. Guess the end.
Does the customer want another steak or a different dish?
BlackbirdSarah
BlackbirdSarah
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BlackbirdSarah is from/lives in United Kingdom and has been a member of iSLCollective since 2019-01-14. BlackbirdSarah last logged in on 2022-12-08, and has shared 381 resources on iSLCollective so far.
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