Donate a coffee

Explaining and dealing with problems

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MissMayuli
MissMayuli
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Video quiz details

Task Description
Different kind of phrases and chunks to explain and deal with problems at a hotel
Video details
Scene summary
A guest complaints at the front desk about many problems, and request for solutions
Video length
0 minute 44 seconds
Video genre
Documentaries
Language goals
listening
Listening comprehension
Level
The above lesson is a great teaching resource for:Pre-intermediate (A2)
Student type
This resource is intended for:Adults
adults
Adults
Quality check
Quality not yet verified by the community.
Sensitivity
This resource does not contain any images, words or ideas that would upset a reasonable person in any culture.
Copyright license
Upload date
2/23/2021
Video quiz questions (printable)
1. Choose the correct options.
Receptionist said : "______ I _____ you?
can - help
what can - do for
Do - help
2. Choose the correct options.
The guest said: "I'd like to make a ___________".
complaint
request
apology
3. Choose the correct options.
The receptionist said : "My dear I must_________".
apologize
complaint
request
4. Choose the correct options.
The receptionist said " I'm ______".
very sorry
really sorry
terribly sorry
5. Choose the correct options.
Receptionist said: "There was a _________ with the delivery".
problem
accident
trouble
6. Choose the correct options.
The receptionist said: "I __________".
do apologize
don't apologize
apologize
MissMayuli
MissMayuli
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MissMayuli is from/lives in Peru and has been a member of iSLCollective since 2021-02-17. MissMayuli last logged in on 2021-06-08, and has shared 2 resources on iSLCollective so far.
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