Students watch the video and carry out some basic listening comprehension activities.

A group of customers order lunch in a restaurant but they have some problems with their orders. So, they make complaints. The server needs to handle those complaints and solve the problems.

Restaurant Problems: Handling Complaints About Food Orders

restaurant-problems-handling-complaints-about-food-orders

Let's do English ESL deep listening: focus on meaning. Students watch the video and carry out some basic listening comprehension activities.