Watch the video and do the tasks. Pay attention to the verbs: validate, acknowledge, defuse, outcome

Culture, intercultural communication, cross-cultural communication

In this video, Mel teaches you the four techniques she uses that can help you improve your communication skills. 

Life Tips - How To Have Difficult Conversations

life-tips-how-to-have-difficult-conversations

Let's do English ESL general vocabulary practice. Watch the video and do the tasks. Pay attention to the verbs: validate, acknowledge, defuse, outcome