Watch the video. What do the terms mean?

Guess the meaning of the words before watching the video: Pull up your information- To have a glitch in the system - To upgrade -  Wireless internet - Amenities - sightseeing - Valet- Bellboy- To fill out a document - Smooth flight - To dial (the front desk)

Tom Sanders has arrived at the Transnational hotel. He has a reservation for a single room, but due to a problem with the booking system there is no double room available for him. Where will Tom go? 

Conversation Vocabulary: Checking Into A Hotel

conversation-vocabulary-checking-into-a-hotel

Let's do English ESL general vocabulary practice. Watch the video. What do the terms mean?