A selection of English ESL travel agent printables

A small worksheet for looking at different ways of describing people's character. First the students should look at the positive and then negative adjectives. Ask them which ones could be seen as both, depending on the context. Then the students should apply the adjectives to the clients that need a holiday at an exclusive travel agent's. The client is then matched to the appropriate holiday. 

Adjective Travel Agent Challenge

This is a practice dialogue for travel and reservation vocabulary.

Calling the Travel Agent

Select two speakers, one orange and the other green. They throw a dice first and then speak the line that corresponds with the number. The speakers move through the list alphabetically. After they finish, another couple start. When everyone has finished, compare how different the conversation was in content but how similar in context. Different numbers should be used for different pairs.

TRAVEL AGENT COMPLAINT DICE GAME

If you are talking about countries in class, creating a travel brochure can be a great addition to the lesson! My students were working on a project where they had to be a travel agent for a country of choice. These brochures helped them to organize their information after they broke down different foods, landmarks, and famous people. 

There are two sheets, one with more simple language. They also include a back where they can create a poster/map for their country. 

Travel Brochures 

This is a basis for a roleplay between a travel agent and a customer. The worksheet includes 3 offers for the travel agent and the situation and question prompts for the customer who wants to book a honeymoon trip for his/her nephew. Good for revising countries, nationalities, travel vocabulary, basic question structures.

Booking a vacation

This is designed with the goal of reviewing the material of recent chapters studying in a text. The main points are language for requests, recommendations and making a schedule. It may be pre-taught or just treated as a simple real life simulation. There may also be some concepts or terms that need to be pretaught as I wanted to add a little extra to the value of this activity.



For the activity, give one student the whole Travel Agent's sheet and for the Traveller's sheet you can cut it up and distribute or you can get them to take turns doing the roles.

At the travel agency

Students listen to a conversation at an airport departure gate where the gate agent is having problems with angry passengers whose flight has been cancelled. Students complete two exercises worth six marks each. The entire worksheet is graded out of 12.

Airport Problems (B2 Listening Task)

things that may spoil someone's holiday. high expectations when met with deceiving reality make holiday goers dissatisfied and even regretful. this matching beteen visuals and paragraphs help leaners write a letter of complaint to the travel agent 

entertainment

Tasks and vocabulary to a short video. Can be used with such topics as Animals, Travel, Weird or strange things, Nature. Objectives: Check andor develop listening and comprehension skills, enlarge vocabularu and stimulate the interest to learn more about underwater flaura/fauna

TED talk: tasks to the video 

Students have to work in pairs and book a cruise and flights. Based actual procedures on making reservations at a Travel agent. They can use these skiils in business english class, or travel

Booking a cruise and a flight

This is a dialogue about re-booking a new flight, after a passenger is late for an international flight. It includes a boarding pass which is incorporated into the dialogue. 

Two people. Customer and Airline agent. I used it for grading my Korean University students. They were expected to memorize it. You wish to white out the small amount of Korean . Good for travel students, or tourism students who might want to work for an airline. Also good for general ESL travel knowledge.

Missed flight Re-booking a flight   ( Some Korean translation)

I took a train in Vietnam, which included a "sleeping berth", so I thought I would create a dialogue between a Vietnam travel agent, and a traveler. It is designed on my experience using that train. The dialogue includes photos, a ticket, and an actual schedule, which are integrated into the dialogue. There is some Korean translation, for key words and phrases.

Two parts: Reservation, and travel the next day. I would say it is pre--- intermediate level, suitable for Korean University, or high school students.  I designed it for my Travel  English

Vietnam Train Travel

Culture, intercultural communication, cross-cultural communication

Adjectives to describe feelings, emotions

Adjectives to describe personality and character

Adjectives: Gradable / Non-gradable adjectives

Articles: Definite or indefinite article (a, an or the)

BE + infinitive structures (e.g. he was to become famous)

Clauses of contrast (e.g.  although, while)

Clauses of purpose (e.g. in order to, so that, so as to)

Clauses of reason (e.g. because, because of, due to, as, since)

Cleft sentences (e.g. It's Joey we're looking for)

Comparison: Comparative adjectives and structures

Comparison: Superlative adjectives and structures

Conditional 2 (second conditional) - would

Conditionals: Conditional phrases (e.g. unless, provided that, as long as)

Conjunctions (aka connectives, e.g. and, but, or, so, then)

Contractions (shortened forms, e.g. don't, aren't, etc.)

Determiners (words that can come before nouns)

Formal and informal English (politeness or colloquial language)

Future perfect continuous (progressive) tense

Future perfect simple and continuous (progressive) tense

Future phrases (e.g. be about to, bound to, likely to, due to, set to + INF)

Homonyms (two words with the same pronunciation - homophones and homographs)

It as preparatory subject (e.g. it's raining, it's nice of you to)

Linking verbs (aka copulas, e.g. I am a student)

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how to accuse somebody of something in English

how to apologize, say sorry, forgive and express regret in English

how to ask for information and make inquiries in English

how to ask for something, make requests in English

how to blame somebody for something in English

how to defend yourself from criticism in English

how to deny or admit something in English

how to describe things or people in English

how to emphasize important things in English

how to encourage or discourage people in English

how to evaluate people or progress in English

how to express agreement /disagreement in English

how to express approval and disapproval  in English

how to express cause and effect in English

how to express interest in something in English

how to express likelihood, probability in English

how to express likes and dislikes in English

how to express sequence and chronology in English

how to express shock and disbelief in English

how to express sympathy and condolences in English

how to give permission, authorization in English

how to inform somebody about some news in English

how to interpret what was said in English

how to keep a conversation going in English

how to make guesses about something in English

how to make, accept and refuse offers in English

how to order or make a booking in English

how to persuade, convince people in English

how to praise people and express appreciation in English

how to reassure somebody of something in English

how to refuse and object to something in English

how to remind people of something in English

how to rephrase, paraphrase what was said in English

how to say thank you, express gratitude in English

Nouns: Collective nouns (team, class, family, committee)

Nouns: Proper nouns (names of people, cities, companies)

Oxymorons (phrases with words of contradictory meaning, e.g. living dead)

Participles: Past participle (e.g. HAVING DONE)

Participles: Present participle (e.g. DOING)

Parts of Speech (aka word classes, e.g. nouns, verbs, adjectives, adverbs)

Past perfect continuous (progressive) tense

Phonetics (pronunciation, IPA, phonetic symbols)

Plural nouns: regular plurals with S ending

Prefixes (e.g. A, UN, IM, DIS, MIS, EN, etc. )

Prepositions vs adverbs (e.g. before me, saw him before.)

Prepositions: Double prepositions (e.g. out of)

Prepositions: Participle prepositions (e.g. pending, concerning)

Prepositions: Phrase prepositions (e.g. by means of)

Present perfect continuous (progressive) tense

Present perfect simple or present continuous tense

Present simple tense: S for third person singular verbs

Present simple vs continuous (progressive) tense

Pronouns: EACH OTHER, ONE ANOTHER (reciprocal pronouns)

Pronouns: Possessive pronouns (e.g. my, mine)

Pronouns: Reflexive pronouns (e.g. myself, yourself))

Pronouns: SOMEBODY, ANYBODY, EVERYBODY, NO ONE, NOTHING, etc.

Pronouns: THIS, THAT, THESE, THOSE (demonstratives)

Pronouns: YOU and THEY to talk about people in general

Quantifiers (e.g. some, many, much, any, few, little)

Questions: WH questions (open-ended questions)

Reported speech: reported questions (indirect questions)

There is / there are / there was / there were / there will be, etc.

Verbs: Transitive or intransitive verbs (words that can or cannot stand with objects)

Working with Paragraphs: ordering, titling

Role play, miming, drama activity or improv game

Pictionary (picture dictionary) or picture matching

Writing an opinion essay (persuasive essay)

Learners who are Pre-A1 have just begun learning English and will first learn how to:<ul><li>Say the letters in the alphabet and numbers</li><li>Say hello, talk about names and age</li><li>Name the colors and dates, express likes and dislikes</li></ul>

Absolute beginners who have begun to learn the letters and numbers

Learners taking the A1 Elementary exam should be able to:<ul><li>Introduce themselves and ask and answer questions about personal details such as where he/she lives, things he/she has, people he/she knows.</li><li>Communicate using very basic phrases as long as the other person talks slowly and clearly and is prepared to help.</li><li>Main grammar points to know: common adjectives & adverbs of frequency, going to, how much/how many, imperatives, I'd like, 's – possessive, common prepositions of place and time, present simple & continuous, there is/are</li></ul>

A very basic tourist level, which is enough for buying food and a bus ticket

Learners taking the A2 Pre-intermediate exam should be able to:<ul><li>Understand sentences and frequently used expressions (e.g. very basic personal and family information, shopping, local geography, employment).</li><li>Complete tasks that are routine and exchange information about familiar matters.</li><li>Describe matters of immediate need in simple terms.</li><li>Main grammar points to know: countable/uncountable nouns, adverbs of frequency, future will/going to, much/many, present perfect, past simple, past continuous, common phrasal verbs, common modals: can/should</li></ul>

A tourist who can do basic conversations about the past, present and future

Learners taking the B1 Intermediate exam should be able to:<ul><li>Understand points regarding family, work, school or leisure-related topics.</li><li>Deal with most travel situations in areas where the language is spoken.</li><li>Create simple texts on topics of personal interest.</li><li>Describe experiences, events, dreams, and ambitions, as well as opinions or plans in brief.</li><li>Main grammar points to know: question tags, intensifiers: too/enough, future tenses, past tenses, modals, conditionals, wh-questions in the past</li></ul>

Learners who can deal with both familiar and routine situations, in friendly and work contexts

Learners taking the B2 Upper-intermediate exam should be able to:<ul><li>Understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialization.</li><li>Interact with fluency and spontaneity that makes regular interaction with native speakers quite possible without difficulty for either party.</li><li>Produce clear, detailed text on a wide range of subjects and explain an opinion on a topical issue giving the advantages and disadvantages of various options.</li><li>Main grammar points to know: perfect tenses, mixed conditionals, modals in the present, phrasal verbs, reported speech, wish, relative clauses</li></ul>

The level where you can be a tour guide for your foreign friends and talk about a lot of topics, even abstract ones, with ease and fluency

Learners taking the C1 Advanced exam should be able to: Express ideas fluently and spontaneously without much obvious searching for expressions. Use language flexibly and effectively for social, academic and professional purposes. Understand a wide range of demanding, longer texts. Produce clear, well-structured, detailed text on complex subjects, using linking phrases (=words that connect ideas between sentences). Main grammar points to know: inversion, mixed conditionals, modals in the past, all passive forms, phrasal verbs (all patterns), wish/if only for regrets

Learners who can smoothly communicate in every walk of life, read long texts and write well

Learners taking the C2 Proficient exam should be able to:<ul><li>Understand almost everything read or heard with ease.</li><li>Summarize information from a variety of sources into a coherent presentation.</li><li>Express themselves using precise meaning in complex scenarios.</li><li>Can express him/herself spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations</li></ul>

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19 Travel agent English ESL worksheets pdf & doc