A selection of English ESL complain ppt slides

For use as a conversation class on the topic of complaining. It includes vocab items, conversation questions and role play exercises. It is intented to encourage general conversation for pre-intermediate/intermediate students.

Complaining Conversation Class

This PowerPoint presentation, titled "Language to Complain and to Apologise," is a thorough and practical guide designed to equip learners with the necessary linguistic tools and strategies for effectively expressing complaints and apologies in various contexts, starting with an overview of the importance of clear and respectful communication in maintaining positive interpersonal relationships; it delves into specific phrases and structures commonly used in complaints, such as stating the issue clearly, expressing dissatisfaction politely, and requesting a resolution, while also emphasizing the significance of tone and body language; the presentation further explores the language of apology, highlighting key elements such as acknowledging the mistake, expressing sincere regret, offering a solution or compensation, and ensuring it does not happen again; it includes numerous real-life examples and role-playing activities to practice these skills, addresses common pitfalls to avoid, and provides cultural insights into how complaints and apologies may vary across different cultures, ensuring learners are well-prepared to handle such situations effectively and with cultural sensitivity, thereby enhancing their overall communication competence.

Language to Complain and to Apologise

pp presentation, teacher starts by asking them to read the first slides which explains the situation; they are planning a trip for their next vacation everything is ready but when they arrive to the hotel everything they were offered is wrong, the room is ugly the food is bad the view is terrible etc... finally ss must write a letter complaining about the service they recibed ... ( the first image is what they were expecting the second is what they got) finally if the students are in an advance level they can act out a scene where one is the person complaining and the other is the manager of the hotel.. hope you enjoy =D

complaint letters/ hotel

This ppt contains a number of speaking tasks for intermediate or upper-intermediate learners. The topics are diverse (e.g. sports, correspondence, migrant crisis, complaints, families, language learning, work&education). Hope you'll like it. :)

speaking tasks for intermediate/upper-intermediate learners

This activity is appropriate for Intermediate teaching, it helps you to develop students' speaking skill by discussing the most important topic nowadays which is Smartphone addiction. It has also some information, vocabulary, pictures and grammar structures to talk about people's manners. Students describe some pictures according to what they consider impolite, appropriate, rude, sincere, and more adjectives in order to talk about specific manners using Simple present and Simple Past structures. 

SMARTPHONE ADDICTION AND PEOPLE'S MANNERS


Lesson Title: Telephone English Phrases

Lesson Description:
The "Telephone English Phrases" lesson is designed to equip learners with essential vocabulary, expressions, and techniques for effective communication in English over the phone. In today's globalized world, telephone conversations play a crucial role in various professional and personal contexts. This lesson aims to boost learners' confidence and fluency when engaging in telephone conversations, enabling them to convey their messages clearly and understand their interlocutors effectively.
Throughout the lesson, learners will be introduced to a wide range of practical telephone English phrases, which will help them navigate common scenarios encountered during phone calls. They will learn how to greet callers, introduce themselves, and engage in polite and professional small talk. Additionally, learners will acquire techniques for handling different types of phone calls, such as making inquiries, providing information, taking messages, and dealing with complaints.
The lesson will include interactive activities and role-play exercises to provide learners with ample opportunities to practice their telephone English skills. These activities will simulate realistic phone conversations, allowing learners to apply the newly acquired vocabulary and phrases in a meaningful context. Moreover, learners will receive constructive feedback and guidance to enhance their telephone communication abilities.
By the end of the lesson, learners can expect to have improved their overall telephone English proficiency, including listening comprehension, speaking fluency, and confidence in handling different phone call situations. Whether for professional purposes or personal interactions, this lesson will empower learners to communicate effectively and professionally over the phone in English.

Telephone English Phrases

This is a powerpoint presentation which includes the main features of a letter of complaint. It ennumerates and gives examples of what should be included in this type of writing.

Writing a formal letter: a letter of complaint

A complete collection of conversations presented in a group of following files related to shopping at different stores such as clothing stores, electronic stores, grocery stores,...also dialogs related to complaining about purchased goods and returning them . In addition, a set of free discussion question is added to the end of the slides

Shopping around town 1

A functions lesson about "Making and Responding to Complaints". It provides authentic situations for students to practice and use the target exponents in a role play activity.

Expressing Complaints

the material is about how to make complaint letter for senior high school. students will be ale to create his/her complaint letter to a company well. this letter consist of the type, the format and the example.  it will be useful for students and teacher.

complaint letter

A complete collection of conversations presented in a group of following files related to shopping at different stores such as clothing stores, electronic stores, grocery stores,...also dialogs related to complaining about purchased goods and returning them. In addition, a set of free discussion question is added to the end of the slides

shopping around town 2

Focus on Grammar Topic: I wish, If Only, Expressing Wishes, Regrets & Complaints in English, Communicative Activities / Discussion regarding this topic. Level B1+

I Wish / If Only Theory

Culture, intercultural communication, cross-cultural communication

Adjectives to describe feelings, emotions

Adjectives to describe personality and character

Adjectives: Gradable / Non-gradable adjectives

Articles: Definite or indefinite article (a, an or the)

BE + infinitive structures (e.g. he was to become famous)

Clauses of contrast (e.g.  although, while)

Clauses of purpose (e.g. in order to, so that, so as to)

Clauses of reason (e.g. because, because of, due to, as, since)

Cleft sentences (e.g. It's Joey we're looking for)

Comparison: Comparative adjectives and structures

Comparison: Superlative adjectives and structures

Conditional 2 (second conditional) - would

Conditionals: Conditional phrases (e.g. unless, provided that, as long as)

Conjunctions (aka connectives, e.g. and, but, or, so, then)

Contractions (shortened forms, e.g. don't, aren't, etc.)

Determiners (words that can come before nouns)

Formal and informal English (politeness or colloquial language)

Future perfect continuous (progressive) tense

Future perfect simple and continuous (progressive) tense

Future phrases (e.g. be about to, bound to, likely to, due to, set to + INF)

Homonyms (two words with the same pronunciation - homophones and homographs)

It as preparatory subject (e.g. it's raining, it's nice of you to)

Linking verbs (aka copulas, e.g. I am a student)

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how to accuse somebody of something in English

how to apologize, say sorry, forgive and express regret in English

how to ask for information and make inquiries in English

how to ask for something, make requests in English

how to blame somebody for something in English

how to defend yourself from criticism in English

how to deny or admit something in English

how to describe things or people in English

how to emphasize important things in English

how to encourage or discourage people in English

how to evaluate people or progress in English

how to express agreement /disagreement in English

how to express approval and disapproval  in English

how to express cause and effect in English

how to express interest in something in English

how to express likelihood, probability in English

how to express likes and dislikes in English

how to express sequence and chronology in English

how to express shock and disbelief in English

how to express sympathy and condolences in English

how to give permission, authorization in English

how to inform somebody about some news in English

how to interpret what was said in English

how to keep a conversation going in English

how to make guesses about something in English

how to make, accept and refuse offers in English

how to order or make a booking in English

how to persuade, convince people in English

how to praise people and express appreciation in English

how to reassure somebody of something in English

how to refuse and object to something in English

how to remind people of something in English

how to rephrase, paraphrase what was said in English

how to say thank you, express gratitude in English

Nouns: Collective nouns (team, class, family, committee)

Nouns: Proper nouns (names of people, cities, companies)

Oxymorons (phrases with words of contradictory meaning, e.g. living dead)

Participles: Past participle (e.g. HAVING DONE)

Participles: Present participle (e.g. DOING)

Parts of Speech (aka word classes, e.g. nouns, verbs, adjectives, adverbs)

Past perfect continuous (progressive) tense

Phonetics (pronunciation, IPA, phonetic symbols)

Plural nouns: regular plurals with S ending

Prefixes (e.g. A, UN, IM, DIS, MIS, EN, etc. )

Prepositions vs adverbs (e.g. before me, saw him before.)

Prepositions: Double prepositions (e.g. out of)

Prepositions: Participle prepositions (e.g. pending, concerning)

Prepositions: Phrase prepositions (e.g. by means of)

Present perfect continuous (progressive) tense

Present perfect simple or present continuous tense

Present simple tense: S for third person singular verbs

Present simple vs continuous (progressive) tense

Pronouns: EACH OTHER, ONE ANOTHER (reciprocal pronouns)

Pronouns: Possessive pronouns (e.g. my, mine)

Pronouns: Reflexive pronouns (e.g. myself, yourself))

Pronouns: SOMEBODY, ANYBODY, EVERYBODY, NO ONE, NOTHING, etc.

Pronouns: THIS, THAT, THESE, THOSE (demonstratives)

Pronouns: YOU and THEY to talk about people in general

Quantifiers (e.g. some, many, much, any, few, little)

Questions: WH questions (open-ended questions)

Reported speech: reported questions (indirect questions)

There is / there are / there was / there were / there will be, etc.

Verbs: Transitive or intransitive verbs (words that can or cannot stand with objects)

Working with Paragraphs: ordering, titling

Role play, miming, drama activity or improv game

Pictionary (picture dictionary) or picture matching

Writing an opinion essay (persuasive essay)

Learners who are Pre-A1 have just begun learning English and will first learn how to:<ul><li>Say the letters in the alphabet and numbers</li><li>Say hello, talk about names and age</li><li>Name the colors and dates, express likes and dislikes</li></ul>

Absolute beginners who have begun to learn the letters and numbers

Learners taking the A1 Elementary exam should be able to:<ul><li>Introduce themselves and ask and answer questions about personal details such as where he/she lives, things he/she has, people he/she knows.</li><li>Communicate using very basic phrases as long as the other person talks slowly and clearly and is prepared to help.</li><li>Main grammar points to know: common adjectives & adverbs of frequency, going to, how much/how many, imperatives, I'd like, 's – possessive, common prepositions of place and time, present simple & continuous, there is/are</li></ul>

A very basic tourist level, which is enough for buying food and a bus ticket

Learners taking the A2 Pre-intermediate exam should be able to:<ul><li>Understand sentences and frequently used expressions (e.g. very basic personal and family information, shopping, local geography, employment).</li><li>Complete tasks that are routine and exchange information about familiar matters.</li><li>Describe matters of immediate need in simple terms.</li><li>Main grammar points to know: countable/uncountable nouns, adverbs of frequency, future will/going to, much/many, present perfect, past simple, past continuous, common phrasal verbs, common modals: can/should</li></ul>

A tourist who can do basic conversations about the past, present and future

Learners taking the B1 Intermediate exam should be able to:<ul><li>Understand points regarding family, work, school or leisure-related topics.</li><li>Deal with most travel situations in areas where the language is spoken.</li><li>Create simple texts on topics of personal interest.</li><li>Describe experiences, events, dreams, and ambitions, as well as opinions or plans in brief.</li><li>Main grammar points to know: question tags, intensifiers: too/enough, future tenses, past tenses, modals, conditionals, wh-questions in the past</li></ul>

Learners who can deal with both familiar and routine situations, in friendly and work contexts

Learners taking the B2 Upper-intermediate exam should be able to:<ul><li>Understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialization.</li><li>Interact with fluency and spontaneity that makes regular interaction with native speakers quite possible without difficulty for either party.</li><li>Produce clear, detailed text on a wide range of subjects and explain an opinion on a topical issue giving the advantages and disadvantages of various options.</li><li>Main grammar points to know: perfect tenses, mixed conditionals, modals in the present, phrasal verbs, reported speech, wish, relative clauses</li></ul>

The level where you can be a tour guide for your foreign friends and talk about a lot of topics, even abstract ones, with ease and fluency

Learners taking the C1 Advanced exam should be able to: Express ideas fluently and spontaneously without much obvious searching for expressions. Use language flexibly and effectively for social, academic and professional purposes. Understand a wide range of demanding, longer texts. Produce clear, well-structured, detailed text on complex subjects, using linking phrases (=words that connect ideas between sentences). Main grammar points to know: inversion, mixed conditionals, modals in the past, all passive forms, phrasal verbs (all patterns), wish/if only for regrets

Learners who can smoothly communicate in every walk of life, read long texts and write well

Learners taking the C2 Proficient exam should be able to:<ul><li>Understand almost everything read or heard with ease.</li><li>Summarize information from a variety of sources into a coherent presentation.</li><li>Express themselves using precise meaning in complex scenarios.</li><li>Can express him/herself spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations</li></ul>

Get here and you are ready to study in English at university

13 Complain English ESL powerpoints