The worksheet was designed for civil servants dealing with complaints in the Immigration Office, but is general enough to be used for other service professions, especially those that deal with providing information, since most of the information for the role play is provided by the students themselves.

dealing-with-complaints-role-plays-drama-and-improvisation-activities_16559.doc

Dealing With Complaints

dealing-with-complaints

The worksheet was designed for civil servants dealing with complaints in the Immigration Office, but is general enough to be used for other service professions,…