Role-play cards, communication, Customer X Assistant roles
Students practise making a complaint in the shop. They can change the roles. Use the cards to test students in pairs. 

maturita-solutions-pre-intermediate-unit-9-a-complaint-in-a-shop_157028.docx

Maturita Solutions Pre-Intermediate Unit 9 - A complaint in a shop

maturita-solutions-pre-intermediate-unit-9-a-complaint-in-a-shop

Let's do English ESL discussion starters, speaking cards. Role-play cards, communication, Customer X Assistant roles
Students practise making a complaint in the…