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Emergency Switchboard Role-Play

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Spinney
Spinney
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worksheet summary
We sometimes have to test the local emergency switchboard operators and I have some of the older role-plays left over. So, here they are. Cut out the cards and divide them into “operator cards” and “casualty cards.” On a board make a mind map of the kinds of questions emergency switchboard operators and accident victims would ask each other. Give an operator card to one student and a casualty card to another. The student with the operator card is on the emergency switchboard and must answer a ringing phone. The student with the casualty card must provide and answer relevant questions while the operator must ask for the appropriate details and decide on a course of action while giving suitable advice. The rest of the students must then vote on whether or not the operator acted for the best. Tell the operators to start with the phrase, “999 emergency. Can I help you?” (911 for our cousins across the pond) Take notes of any structure, pronunciation, grammar and intonation problems and then address them when the exercise is over.
Language goals
General topic
Grammar topic
Other pedagogical goals
Level
The above lesson is a great teaching resource for:Intermediate (B1), Upper-intermediate (B2)
Student type
This resource is intended for:Adults, High schoolers, Business/professional students
adults
Adults
high-school
High schoolers
business-professional
Business/professional students
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Solutions not included
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Quality not yet verified by the community.
Sensitivity
This resource does not contain any images, words or ideas that would upset a reasonable person in any culture.
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Copyright license
This resource is licensed by Spinney under the iSLCollective Copyright License.
Upload date
07/02/2012
Spinney
Spinney
es
Spinney is from/lives in Spain and has been a member of iSLCollective since 2012-01-15. Spinney last logged in on 2023-01-15, and has shared 276 resources on iSLCollective so far.
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